Terms of service

About us

This website is operated by TeikoRootsofAfricaS, Stewart Avenue, Kumasi, Ghana (“we”, “us”). Contact: support@teikorootsofafrica.com , WhatsApp +233 55 406 6637.

Using the store

• You must be at least 18 years old to place an order.
• You agree to give accurate information, including a complete delivery address with a phone number.
• If you create an account, you are responsible for keeping your password secure.
• You must not misuse the site, for example by attempting to break its security or copying its content for commercial use.

Products and health information

Our products are made in Ghana and approved by the FDA Ghana. Product descriptions are for general information only and are not medical advice. Statements about our products have not been evaluated by the US Food and Drug Administration, the UK MHRA or EU regulators, and our products are not intended to diagnose, treat, cure or prevent any disease. Read the label, follow the directions, and consult a healthcare professional before use, especially if you are pregnant, breastfeeding, taking medication or have a medical condition.

You are responsible for checking that a product is permitted for import into your country. We may refuse or cancel orders for destinations that restrict a product.

Prices and payment

• Prices are set and charged in US dollars. Prices shown in other currencies are estimates; your bank sets the final exchange rate and any fees.
• Shipping costs, and VAT where we collect it, are shown at checkout before you pay.
• Import duties, local taxes and brokerage fees charged on delivery are paid by the customer.
• If a price is clearly wrong because of an error, we may cancel the order and refund you in full.

Orders

Your order is accepted when we send the order confirmation email after successful payment. We may cancel an order, with a full refund, if an item is unavailable, the address is incomplete, or we suspect fraud.

Shipping, returns and refunds

Shipping is covered by our shipping & delivery policy and returns by our returns & refunds policy, which form part of these terms. Risk in the goods passes to you on delivery. Nothing in these terms limits rights you have under the consumer laws of your country.

Discount codes

Codes are limited to one per order, cannot be exchanged for cash, and may have conditions or expiry dates shown when issued.

Liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses. We do not exclude liability for death or personal injury caused by our negligence, or for anything that cannot be excluded by law.

Intellectual property

The TEIKO name, logo, website design and our own text and photos belong to us. Product brand names belong to their respective owners.

Governing law

These terms are governed by the laws of the Republic of Ghana. If you are a consumer, you may also rely on the mandatory consumer protection laws of the country where you live.

Changes

We may update these terms. The version in force when you place an order applies to that order.