Privacy policy
Who we are
TEIKO Roots of African Soul (TeikoRootsofAfricaS) is an online store based at Stewart Avenue, Kumasi, Ashanti Region, Ghana. We are responsible for the personal information described here. Contact us at support@teikorootsofafrica.com .
What we collect
- Order details: your name, email, phone number, delivery address and the products you buy.
- Account details: if you create an account, your name, email and an encrypted password.
- Payment information: handled entirely by our payment provider. We never see or store your full card number.
- Messages: anything you send through our contact form, email or WhatsApp.
- Newsletter: your email address and, if given, your country.
- Cart reminders: if you enter your email at checkout and opt in to emails, we save your cart so we can remind you if you don't finish your order.
- Usage data: with your consent, Google Analytics collects information such as pages viewed, device type and approximate location.
Why we use it
- To process, ship and track your order, and to contact you about it (to perform our contract with you).
- To answer your questions and handle returns (our legitimate interest in serving customers).
- To send newsletters, offers and cart reminders, only if you have agreed. You can unsubscribe at any time using the link in every email.
- To understand how the store is used and improve it, only if you accept analytics cookies.
- To meet legal duties such as tax, accounting and customs declarations.
Who we share it with
We never sell your personal information. We share only what is needed with service providers who work for us:
- our payment provider, to take payment securely;
- Ghana Post Parcel and, where you choose them, other carriers and customs authorities, to deliver your parcel;
- our email provider, to send order updates and newsletters;
- Google Analytics, for anonymised usage statistics if you consent;
- our website hosting and database providers, which store the site's data securely.
Some of these providers are located outside your country, including in the United States and Ghana. Where required, they protect your data with appropriate safeguards such as standard contractual clauses.
Cookies
We use essential cookies to keep your cart, sign-in and currency choice working. Analytics cookies are only set if you click Accept on our cookie banner. You can change your mind at any time by clearing this site's cookies in your browser, which brings the banner back. We do not use advertising cookies.
How long we keep it
We keep order records for as long as tax and accounting laws require (usually 6 years). Saved carts are deleted after 30 days. Newsletter details are kept until you unsubscribe. Messages are kept for up to 2 years.
Your rights
Depending on where you live, including the UK, the EU and some US states, you have the right to access, correct or delete your personal information, to object to or restrict how we use it, to take a copy of it, and to withdraw consent. To make a request, contact us. We'll respond within one month. You can also complain to your local data protection authority, or to the Data Protection Commission of Ghana.
Children
Our store is not intended for anyone under 18, and we do not knowingly collect information from children.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.