Shipping & delivery
Delivery times and costs
Delivery times start once your parcel has been handed to the carrier, and are based on our previous shipments. Your exact cost is shown at checkout.
| Country | Carrier | Delivery time | From |
|---|---|---|---|
| United States | Ghana Post Parcel | 5–15 working days | $18.00 · free over $150.00 |
| United Kingdom | Ghana Post Parcel | 7–10 working days | $15.00 · free over $150.00 |
| Canada | Ghana Post Parcel | 5–15 working days | $19.00 · free over $150.00 |
| Italy | Ghana Post Parcel | 15–23 working days | $17.00 · free over $150.00 |
| France | Ghana Post Parcel | 5–10 working days | $16.00 · free over $150.00 |
| Netherlands | Ghana Post Parcel | 5–10 working days | $16.00 · free over $150.00 |
| Switzerland | Ghana Post Parcel | 5–10 working days | $18.00 · free over $150.00 |
| Sweden | Ghana Post Parcel | 5–10 working days | $17.00 · free over $150.00 |
| Poland | Ghana Post Parcel | 5–10 working days | $16.00 · free over $150.00 |
| Denmark | Ghana Post Parcel | 5–10 working days | $17.00 · free over $150.00 |
A choice of carrier is available for some destinations. Contact us to ask.
Handling time: 3 business days
We only ship once checkout is complete and payment has gone through. We then have 3 business days (72 working hours) to confirm your payment, check your order details and delivery address, carefully parcel your items and hand them to our delivery provider. Kindly allow us this time so everything is correct and intact.
Orders placed at weekends or on a Ghanaian public holiday are handed to the carrier on the next business day.
Your delivery address
We deliver to one address per order. It can be a home or business address, and P.O. Boxes are accepted. A complete delivery address includes:
- Name of the customer or recipient
- Street or house address, and apartment number if any
- Town or city
- ZIP or postal code
- State or province
- Country
- Telephone number. An address without a phone number is incomplete.
Orders without a complete delivery address will be cancelled, so please check yours carefully at checkout.
Tracking your order
Our delivery provider, Ghana Post Parcel, accepts parcels Monday to Friday, 8:00am to 4:00pm, except on national holidays. Once your parcel is accepted, it is given a tracking number, and we email it to you to confirm your order has shipped. You can follow it on the carrier's website or on our order tracking page.
Customs, duties and taxes
International parcels may go through customs in your country depending on their declared value. We declare each parcel's customs value and comply with customs declaration laws. As the buyer, please be aware of possible:
- delays caused by customs inspection;
- import duties and taxes, which are paid by the customer;
- brokerage fees payable at the point of delivery.
For UK and EU orders, VAT is shown and included at checkout where we collect it. Your country's customs office can give more detail, so kindly visit its website if you have questions.
If you miss the delivery
Any parcel missed by the recipient is taken to the local post office for their ZIP or postcode. Please either collect it there or book a redelivery to your address on your mail carrier's website (for example USPS, Canada Post or Royal Mail). Return shipping caused by an uncollected parcel is not refundable.
After your parcel arrives
We'd love to hear how it went. Please come back and share your feedback. Thank you kindly, and happy shopping!