Returns & refunds

Can I return my item?

Because of the nature of our products, to be eligible for a return an item must be:

• sealed, unused, and in the same condition you received it;
• a regular-priced item. Items bought on sale can't be returned or exchanged;
• returned within 14 days of delivery for a full refund. After 14 days, all sales are final.

Items that can't be returned

Unless they arrive damaged or defective, we can't accept returns of:

• custom or personalised orders;
• perishable products, such as foods;
• intimate or personal-care items, for health and hygiene reasons;
• digital downloads.

We may also decline returns of products that are intact but whose packaging has scratches, peeling, tears, dents, discolouration, rust or other cosmetic damage that doesn't affect the taste, function or integrity of the product.

How to return an item

1. Contact us or message us on WhatsApp (+233 55 406 6637) with your order number before sending anything.
2. Send the item back with the same carrier that delivered it, so it reaches us in Kumasi, Ghana. If you use a different carrier, any extra costs we pay to receive it, such as taxes, will be deducted from your refund.
3. You pay the return shipping cost. The original shipping cost is not refundable, and neither is the cost of parcels returned to us because no one was available to receive them.

Refunds

When your return arrives we'll inspect it and let you know whether your refund is approved. Approved refunds are sent to your original payment method within 5 working days. If you asked for an exchange, we'll contact you to discuss your options.

Partial refunds or credit notes

We may offer a credit note or a partial refund for an item that isn't in its original condition, or is damaged or missing parts for reasons not caused by us.

Late or missing refunds

If you haven't received your refund 5 working days after we approved it:

1. check your bank account again;
2. contact your card company, as it can take some time for a refund to post;
3. contact your bank, as there is often a processing delay;
4. if you still haven't received it, contact us.

Damaged or wrong item?

Please contact us as soon as possible with your order number and photos of the item and its packaging, and we'll work with you to put it right.